Business phone system
A phone system for small and medium businesses that runs over your internet connection. Keep your numbers, get calls to the right people, and deal with one UK team for phones and internet.
- 5 users free with our broadband
- Keep your existing numbers
- Desk phones or a desktop app
- UK-based support
What it does for your business
A phone system that runs over your internet connection, with nothing to maintain in your office
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Sound professional
One main number, calls answered by the right person or team, and hold music while callers wait.
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Stop missing calls
Calls can ring a whole team at once and queue when everyone is busy, so customers are not sent to an engaged tone.
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Work from anywhere
Use a desk phone in the office or our desktop app on your computer. Your office number goes with you.
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Keep your numbers
We move your existing phone numbers from most UK providers, so customers call the number they already know.
What it costs
£5 a user a month, with your first users free when you take your internet connection from us. A user is one person with their own phone or app. Prices exclude VAT at 20%.
| With our broadband | With our Ethernet leased line | On its own | |
|---|---|---|---|
| Users included free | 5 | 25 | None |
| Phone numbers included free | 1 | 5 | None |
| Each extra user | £5 a month | £5 a month | £5 a month |
| Each extra phone number | £2.50 a month | £2.50 a month | £2.50 a month |
| Calls | Charged separately | Charged separately | Charged separately |
Users included free
- With our broadband5
- With our Ethernet leased line25
- On its ownNone
Phone numbers included free
- With our broadband1
- With our Ethernet leased line5
- On its ownNone
Each extra user
- With our broadband£5 a month
- With our Ethernet leased line£5 a month
- On its own£5 a month
Each extra phone number
- With our broadband£2.50 a month
- With our Ethernet leased line£2.50 a month
- On its own£2.50 a month
Calls
- With our broadbandCharged separately
- With our Ethernet leased lineCharged separately
- On its ownCharged separately
The free users and numbers are for new customers and last for your whole contract. They are included with full fibre, part fibre and copper broadband and with Ethernet leased lines, but not with 1-month plans. Calls, phones and other hardware, and any users or numbers above the free allowance are charged separately.
An example: an office of eight people with two phone numbers, on our broadband, pays for three extra users and one extra number. That is £17.50 a month on top of the broadband price.
What is included
The things a business phone system should do, as standard
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Calls to the right people
Send calls to one person, a team or a queue, and change it when your business changes.
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Hold music and call parking
Put a caller on hold with music, or park a call and pick it up on another phone.
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Transfers and internal calls
Pass a call to a colleague with or without speaking to them first, and call each other by extension number.
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Reports
See how many calls you take and how they are handled.
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Managed online
Make changes through an easy-to-use web page, or ask us to do it for you.
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UK-based support
Our team is here 8am to 6pm, Monday to Friday, with 24/7 emergency support for urgent faults.
For your IT person
A hosted PBX (VoIP) service run on our own network. Supported handsets include Poly VVX and Poly Edge desk phones and Gigaset cordless phones, plus our desktop softphone.
Phones and apps
We supply desk phones and cordless phones set up for your account, so they work when you plug them in. If you would rather not have a phone on the desk, our desktop app lets you make and take calls on your computer with a headset.
Already have phones? Many existing desk phones can be reused. Tell us what you have and we will check.
Moving to us
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Send us an enquiry.
Tell us how many people need a phone, which numbers you want to keep and how you would like calls answered.
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We plan it with you.
We agree who gets which calls, check your numbers can be moved and tell you the monthly cost before you commit.
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Your phones arrive set up.
Plug them in and they are ready to use.
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Your numbers move across.
We arrange the move with your current provider and tell you the date in advance.
Better together: phones, broadband and mobiles
Take your business broadband from us and your first five phone users and one phone number are free. You also get one bill and one team who know your whole setup, so nobody passes you between providers when something goes wrong. We can look after your business mobiles too.
Still on a traditional phone line or ISDN? The old network closes on 31 January 2027. What the analogue landline switch-off means for you
Frequently asked questions
What is a hosted phone system?
It is a business phone system that we run for you over your internet connection. There is no phone system box in your office to buy or maintain. You may also see it called a hosted PBX, a cloud phone system or VoIP.
Can I keep my current phone numbers?
In most cases, yes. We can move UK numbers starting 01 or 02 from most providers. With a few providers it takes a little longer, and occasionally it is not possible, so we check your numbers before you commit.
Do I need new phones?
Not always. Many existing desk phones can be reused, or we can supply new ones set up for your account.
What internet connection do I need?
Any reliable business broadband will do. Taking your connection from us as well means one team looks after both, and your first users and number are free.
What counts as a user?
One person with their own phone or app and their own extension number.
Is this affected by the 2027 landline switch-off?
No. The switch-off closes the old analogue network and ISDN. Our phone system already runs over the internet, so moving to it is one way to get ready.
How are calls charged?
Calls are charged separately from the monthly price for each user. Ask us for the current call rates when you enquire.
Send us an enquiry
Tell us how many people need a phone and which numbers you want to keep, and we will recommend a setup and give you a fixed monthly price. We reply to every enquiry within one business day.
We use these details only to reply to your enquiry.
Or call 01865 570 570 8am to 6pm, Monday to Friday